Disney+, platform is ragged and confused

It should be a Netflix killer, but it seems to be a self -destruction.

Disney has raised a lot of expectations for the video streaming service "Disney+".Now that the service has been launched, the expectations have been satisfied, especially for content.But the service is unstable, confusing, and full of bugs.

DISNEY+, which started with a noise, was not only the splendor of the content, but also the low hurdle in terms of cost, such as a weekly free trial and a Verizon user for one year.It seems that access concentration can be predicted, but as soon as the plan of DISNEY+started, reports of problems and error messages came up one after another.According to Disney, the demand was "exceeded our high expectations."The user could not log in to the account, the search result was strange even if he logged in, and the customer support was not connected.

Disney should have known that there was a tremendous demand, even if there was more access to expectations.They have been promoting to increase users.There were other ways to make the monthly cost of $ 7 (about 760 yen, $ 13, $ 13, about $ 13, about 1400 yen), which is originally affordable (about 760 yen, ESPN+and Hulu with ads).。And the content is, of course, fulfilling, but if you can't access it, you can't help.

Disney should have a fluffy tool, time and funds to launch a powerful rival of Netflix, but it looks like he has created a boiled service.

Various funny

The bug started almost immediately after the service started.In the morning of launch, it is known that many users have crashed many times to access Disney+.On the web, smartphone, Xbox, ROKU, PS4, I crashed on almost all other devices.It is not unprecedented that there is a problem with access concentration, but even if you try to access the customer support of Disney+by looking at a message such as "Please contact the support", there are voices that are not connected there.rice field.

The phone was cut off twice from Gizmodo to contact Disney+customer support.When I called for the third time, I waited 37 minutes and eventually cut it from here.The waiting time for the support chatbox on the web was within 30 minutes, but there was no reply even after waiting for 40 minutes.

Well, the waiting time increases with access concentration, like a long line in Magic Kingdom's "Mine Train with Seven Pings", which tends to be a common situation.However, it is almost clear that the Disney+and their support system were not ready to withstand the prime time in the first week.It's like saying, "Is this a lot!?"

By the way, Verizon also changed the support welcome message in response to this, which corresponds to Disney+related inquiries, but it was not connected to the phone.Disney+Customer Support was still crowded during the day after the launch, and was over an hour.

Another problem of Disney+is that device cooperation cannot be done well. The functions that can be used on smartphones and tablets cannot be used on the web. For example, we could not add multiple user profiles on the web, but it can be done with the iOS app, but the profile is not displayed on the website side. Once you log in and log in, most of them were displayed, but one of the avatars, which should be a stormtrooper, was a black circle. From the iPad, it seemed that there was no problem, but when I changed the device, the avatar came out and disappeared. It doesn't mean that you can't use an animation character in the user profile, but the state where these bugs come out one after another may have countless problems in the entire service ... backed by the feeling.

Other than avatars, various things do not come out in the place or visibility.In the PC version, when the frame of the drop -down menu in the upper right was gone, it disappeared, and the user profile avatar floated on the content selection.The window that sheds the video of the video was crazy and displayed something that seemed to be a warning message.But this is still good, and some have complained that they are more serious, such as being completely locked out, crashing and restarting the apps many times.

Even if there is no bug, there is also a story that functionally is not good compared to competitors.In particular, the search result was zero when the search was particularly weak, and when entered "Mandloran" instead of "Mandalorian" or "MARVL" instead of "Mandalorian", "MRVL".But I understood that "MARVL" was "marvel".

By the way, Netflix is compatible with various mispelling.Also, in "NATGEO" and "NAT GEO", I didn't know that it was "National Geographic".The fact that it does not correspond to such a general abbreviation is that when searching for a work with Disney+, it seems that you have to enter a fairly accurate word.

In addition to the low understanding of the fluctuation, the search results are quite mysterious.According to Gizmodo readers, searching for "Bitch" (selling woman) appeared in addition to the women's title of the hero, as well as a NATIONAL GEOGRAPHIC documentary on the UK princess.I asked Disney+about the search function, but I haven't got any answers yet.(The search results in the "bitch" below include titles including "Witch" (witch), but some titles, including "DIANA: in HER OWN WORDS", are also "Bitch"."Witch" or no similar words seemed to be included.)

The content is almost as expected, just ...

Although there are relatively few services limited to the service of Disney+, the biggest highlight is the Star Wars series "The Mandalorian", which is enough.Disney has the ability to make hits for decades, so you will be able to enhance the quality of each unique work.Disney+is a Netflix antithesis, most of which are in -house content and most of them are very good (although recent Netflix has a lot more original).

Even if you don't intend to watch Disney movies, if you have the content of Marvel, Pixar, Star Wars Series, and National Geographic content, you will be convinced of $ 7 a month.Many of the contents under Disney are not rental, so you usually need to pay about $ 15 (about 1,600 yen) to see them.

Even if you are under Marvel, if it is a desert of R -specified like "DeadPool", it will not be seen in Disney+, which is particular about the content found in the family.The content for adults can be seen on Hulu by applying to the $ 13 Disney+and ESPN+, advertising Hulu bundle.And in Hulu, you will be able to see FX content under FOX acquired by Disney.

Also, the content catalog of Disney+has a popular and masterpiece without complaints, but some works include expressions that have been out due to changes in the times.The scene that is racist and has a problem seems to be deleted when streaming on Disney+.Even if it is a classic "masterpiece", "Dumbo" and "Lady and the Tramp" have discriminatory expressions from modern times, but "this work is this work.It will be provided at the time of the production. It may include cultural depictions that are not suitable for the times. "

In Disney+, you can see the 30 season "The Simpsons", but there seems to be some problem with this.According to the fans, in Disney+, the top and bottom of the screen were cut off according to the wide screen, which caused some of the jokes to be cut (although the Sa Simpsons were cropped).In the following scene, the pipe on the screen is cut off, so I can not see that "Lite and Dry are all the same."

Furthermore, some content was not complete, and the 1991 "Stark Raving Dad" times, where Michael Jackson appeared in a voice, was not included in the Disney+catalog.In this episode, Leaving Neverland, a documentary, which features Michael Jackson's alleged pediatricians, was also excluded from DVD box sets, program sales to other stations, and streaming.

But except for these exceptions, the content of Disney+is basically substantial.That's why it's a Disney, so it's decided to be fulfilling, and I understand what you can see when you enter Disney+(for example, Apple TV+).But streaming services are not only for content enhancement.If you can't use the service as intended, you're just frustrated.The Disney had all the resources to launch the best products, so why did this happen, because it wouldn't have been necessary to have a raw service in a hurry?

Can you be a true best by fixing a bug?

Still, Disney+Uri complaint sounds good.Unlimited downloads to up to 10 devices per contract, you can watch it on 4K / HDR, and stream up to 4 devices.In other words, Disney+provides many functions that Netflix has as a paid option.The content download was simple and it was right to find it in the app.

However, Disney+lacks a convenient function to enhance the service.As with Apple TV+, Disney+has no function to improve the recommended accuracy by selecting whether you like content with users.There is a "recommendation for you" section, so if you can enter your personal preference, you should be able to improve what the algorithms vomit.For example, some people may not accept musicals physiologically, but if they come into the recommendation, they can be erased immediately if they have a "I don't like" button.However, the current Disney+has no such function, so if you don't like content, it will take a considerable amount of time to disappear.

Gizmodo has recently created the best streaming service ranking and said that the 13 -dollar bundle, such as Disney+and advertisements, was "all -round best", but I think this is still correct for content.But to say that it's really best, Disney+requires a platform correction.Given the abundance of resources and content and the advantage of other streaming services, Disney+can be a true best to do the necessary response.

That's why the confusion of the initial movement may not last forever.Software has bugs and can be modified.However, Disney would have had time and money to remove the problem before the launch, and it was a mystery why something clearly came out like this time.It may have been the purpose of launching a new streaming service.

summary

・ Disney+is a frequent crash, unstable and tremendous buggy.

・ The search function is dangerous, and the displayed result is strange.

・ Depending on the device, what you can do and what you can't do may be different.You can restart what you set on a device many times before you see it on another device.

・ A contract is unlimited download with up to 10 devices, viewing in 4K -HDR, and simultaneous streaming with up to 4 devices.

・ The content is substantial, but it may be difficult to access it.

Source: Insider, The Verge, Thrillist, Reddit, Slate (1, 2), CNBC