CLOMO case study series Bank of the Ryukyus

Bank of the Ryukyus Co., Ltd.

With the mission of "providing smooth funding and financial services as a supporter of regional financial infrastructure," he has contributed to the development of the regional economy as a leading bank in Okinawa for a long time. From an early stage, we have been working on cashless payments, such as focusing on the card business. Has a reputation for "open corporate culture" and is also active in digital utilization.

Build a system that utilizes tablets with the aim of rebuilding the value and significance of existence of sales offices

Mr. Hiroki Matsubara, FTB Project Researcher, Office Planning Division, Business Administration Department, Bank of the Ryukyus Co., Ltd.

The Bank of the Ryukyus, which has supported the development of Okinawa's regional economy, is actively working on new services and business development, while also focusing on its DX strategy. One of the latest examples of digital utilization is the introduction of the "FTB (Flexible & Traditional Bank) tablet system" to all sales offices.

"By using online banking and ATMs, customers can receive certain services without visiting the store. We want to provide value-added services to customers who bother to visit the store. At the same time, we want to provide value-added services. A project to build an FTB tablet system has started to promote business reforms. " That's what Mr. Hiroki Matsubara of the Bank of the Ryukyus says. "The ultimate goal is to rebuild the value and raison d'etre of our branch offices."

Promote the digitization and visualization of various paperwork through tablets placed in sales offices. We aimed to significantly improve work efficiency. The business handled by tablets is wide-ranging, such as opening ordinary deposits, applying for new debit cards and Internet banking, and changing names and addresses. These are the operations that were conventionally processed manually at the sales office.

The project started in June 2019, and the introduction to all sales offices (57 stores) was completed in August 2021. 584 tablets have been distributed.

"The FTB tablet system was newly developed for our business, not using existing packaged products. We also visited other banks' systems, but what we want to do with the system in the world. I came to the conclusion that I couldn't do it, "says Matsubara.

Promote the project with the whole team Completed distribution of tablets to all sales offices

The development team, including IT vendors, has grown to a total of 120 people.

"In our bank, we organized a team by gathering experts from the planning department and each business. We did not gather people who are familiar with IT, and we supplemented the lack of specialized skills by external procurement. We agreed with the members on the IT side. I had a hard time because I didn't have it, but I was able to overcome the difficulties while communicating persistently, "says Matsubara.

The project system was such that the business members were divided into Okinawa and the IT members were divided into the metropolitan area, but they maintained close communication while making heavy use of video conferences. In addition, they went back and forth between bases as needed to share project policies and other information.

"It's an unprecedented system that was developed from scratch. The more people sweated, the greater the joy when it was completed," (Mr. Matsubara).

The features of the FTB tablet system are as follows. First of all, a tablet dedicated to reception was installed separately from the staff at the counter. While reading the cash card and passbook of the customer who visited the store, ask them to select the desired transaction or service. At that moment, the sales office can know "who came to the store for what". In the past, by obtaining the information grasped in the counter, at the previous stage, the work flow becomes smooth and speedy.

In addition, we were particular about making it completely paperless. In the past, various slips and paper documents were attached to the work, but the system was designed to be completed within the system as much as possible.

The FTB tablet system is directly connected to the core banking system and is also linked to other systems. This made it possible to create an efficient flow of business processes while minimizing manual intervention.

The FTB tablet system has greatly contributed to the paperless and labor saving of the Bank of the Ryukyus.

MDM is essential from security measures Decided to be "CLOMO MDM" due to evaluation of ease of use and support

Junichi Kushida, Financial Solutions Department, Riukomu Co., Ltd.

At the branch office, the staff at the counter handles customer procedures and paperwork with the tablet in hand. It is also possible for employees to go to customers in the lobby of the store and operate the tablet. Junichi Kushida of Riukomu, a friendship company of the Bank of the Ryukyus, explains the system security measures as follows.

"The FTB tablet system is connected to the core banking system, and of course, high security is required. Also, instead of fixing the tablet with a wire lock, we built the system on the premise of highly flexible operation. You also have to be prepared for risks such as loss or theft. " MDM that can perform remote lock and data erasure was indispensable.

The Bank of the Ryukyus has adopted "CLOMO MDM" as an MDM solution that realizes such security measures.

"I collected information online, but sometimes I didn't know the specialized part, so I decided to listen to the people who actually use it," (Mr. Matsubara). Just as I researched using CLOMO MDM for iPhone in other departments of the Bank of the Ryukyus, "Many people evaluated the ease of use and full support. I emphasized that voice as a project and CLOMO MDM. We have decided to introduce it, "says Matsubara.

Remote update improves productivity Not only CS but also ES

It's only a short time since the FTB tablet system was introduced to all sales offices, but the effect has already been seen. "We had set a goal of halving the paperwork time, but we achieved a 57-58% reduction in paperwork time, which is expected to be reduced by a total of 60,000 hours a year, which is 40-50. It is equivalent to the amount of work done by the name. In addition, since the name and purpose of the visit can be known as soon as the customer visits the store, the introduction of the FTB tablet system has made it possible to provide more detailed services than before the introduction. "(Matsubara) Mr)

In addition to improving CS (customer satisfaction), there was also the effect of improving ES (employee satisfaction), Matsubara continues as follows.

"By systematizing the work that had been personalized, anyone can now perform standard work. In particular, for employees who are newly assigned to sales offices, employees who have returned from maternity leave or childcare leave, etc. It is popular. "

In addition, Mr. Kushida points out the operational effect. “For apps installed on tablets, the certificate needs to be renewed once a year. If you haven't installed MDM, the person in charge will have to go around the sales office to do the work. CLOMO MDM By utilizing it, it is possible to distribute the application remotely. Since there are many sales offices on remote islands, it is very useful for improving productivity. "

The tablets distributed to the branch offices are bringing the Ryukyu Bank closer to its customers. At the newly opened branch offices, the number of counters is being reduced, and employees are shifting to providing services alongside customers. The Bank of the Ryukyus is trying to evolve its business style as well as its business reforms.

CLOMO MDM licensing suitable for phased deployment

Mr. Keiichi Ishimura, Manager, Customer Success Division, Customer Success Division, i3 Systems, Inc.

Bank of the Ryukyus has been using "CLOMO MDM" for iPhone for a long time. We regularly visit customers in the form of after-sales follow-up, but when we visited the Bank of the Ryukyus in August 2019, we heard that we were thinking of a new system using tablets. At that time, I made a suggestion that "CLOMO MDM can be used in this way."

The FTB tablet system was gradually introduced to sales offices over a period of time. The CLOMO MDM license does not require a bulk purchase and can be purchased as needed, so I think it was suitable for this project in that respect as well.

CLOMO MDM can comprehensively manage tablets whose introduction has gradually expanded. It can be said that this case is a case where the services of CLOMO MDM are fully utilized.

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