An event that Youtube does not start on Bravia.Information on data initialization

Sony announced on September 9 that some models of the LCD/OLED TV BRAVIA had "repeated error messages related to YouTube" and "YouTube cannot be started".It has already been recovered, but if this event is still occurring, we will guide you to initialize the data.

The target model is some BRAVIA that can connect to the Internet and use YouTube.In the event of the above -mentioned event, it may continue to occur after recovery, and in that case, we call for initialization work of data.The initialization method differs depending on the model, such as the Android TV installation/non -installation.

Sony is considering a workaround because the 2017 model "KJ-43W730E" and "KJ-32W730E" will not be able to watch external USB HDD recording content if they are initialized.The users who are recording on the USB HDD with these models will be waiting for future announcements.

[Data initialization method] ・ Model equipped with Android TV [Home] → [Settings] → [TV] [App] → [System app] [YouTube] → [OK] -Android TV -equipped model [OK]Home] → [App] → [Internet Browser] → Press the Remote Control → [Delete Browser] → Other models [Home] → [Equipment setting] → [System setting] → [System setting] → [System setting]Information reset] → [Yes]