HP Japan, two services to solve the problems of the IT department in the era of telework
On March 17, HP Japan held a presentation of new products for corporate PCs and displays, as well as new services for corporate IT administrators. Both new services are for remotely managing employee PCs, and there are two free "HP Smart Support" and paid "HP Active Care". This report focuses on the introduction of new services.
The way businessmen work has changed around the world
Shunichi Kushima, head of the HP Personal Systems Business in Japan, said that the global epidemic of the new coronavirus infection was behind the development of the new service. Using data, he said that the way business people work has changed significantly and irreversibly.
Especially, 80% of creators and power users want to continue working from home even after the new corona is over, and 41% of users prefer virtual meetings (video conferences) using PCs. Demand soared.
Companies are being forced to respond to this change, with 86% of companies increasing their IT budgets in 2021 or keeping them unchanged from the previous year. It has also become clear that the cloud and network security will be emphasized as areas that will increase IT spending in the future.
Device management, safety assurance, and optimal support, which are important roles for corporate IT management departments, make it easier for employees to handle devices, reduce device downtime, and produce The main purpose is to improve efficiency and contribute to the efficiency of the company as a whole. With more companies now allowing employees to work from home, the challenge for IT departments is how to perform this role remotely and more efficiently.
Two Solutions for Solving Issues in the IT Management Department
The two services provided by HP Japan are solutions for solving these issues. "HP Smart Support", which realizes shortened support when a problem occurs with an employee's PC, and "HP Active Care", which prevents problems that may occur on PCs and maintains the operating state of the device.
As an existing service, HP Japan has the "HP TechPulse" platform that safely collects and manages device information measured remotely at a call center, performs telemetry, and applies analysis and deep learning. .
In simple terms, it collects the state of the user device as data. Information such as device usage time, application status, security settings, product warranty status, blue screen occurrence status, etc. will be accumulated and utilized through AI.
This analytics platform enables the delivery of insight-driven services that deliver actionable insights to IT management.
The two services announced today, HP Smart Support and HP Active Care, leverage the HP TechPulse platform. Help users be more productive with faster problem resolution.
First of all, HP Smart Support is a free support provided at no additional cost to Japanese HP corporate Windows 10 PCs. HP support personnel will analyze the user's device based on telemetry information to quickly diagnose hardware and identify problems. Reduce downtime from problem occurrence to resolution. The "HP Smart Health application" required for HP Smart Support will be available for download from the company's Web site after May.
Another HP Active Care uses AI to analyze data automatically collected by HP TechPulse. It is a service that prevents PC troubles and maintains the operating state, and is a higher version of the existing HP Care Pack.
This service offers a combination of predictive device status analytics, predictive alerts, automated support case creation, 365-day remote support, and next-business-day onsite response. Specifically, it checks for signs of failure in hard disks, batteries, etc., and if anomalies are detected, it identifies and notifies the problem before it actually occurs.
In the past, after a problem occurred, it was necessary to contact HP Japan's support call and request a response. On the other hand, with the new service HP Active Care, when AI detects a failure prediction, it will automatically and promptly request repair without a support call to HP Japan, so preventive replacement at a timing that has little impact on business becomes possible.
HP Active Care available March 18th. The price is 3,850 yen (tax included, 3-year warranty) per device.
Presented notebook PCs and premium liquid crystal displays for home-based businessmen
New corporate PC products include the 14-inch notebook "HP EliteBook 840 Aero G8" and the 13.5-inch 2in1 PC " HP Elite Folio”. The HP EliteBook 840 Aero G8 is a model for businessmen who work from home and come to work several times a week. The HP Elite Folio is a detachable 2in1 model with a long battery life and a Qualcomm Snapdragon 8cx Gen2 processor.
The ZBook series of mobile workstations are the 14-inch “HP ZBook Firefly 14 inch G8” and the 15.6-inch “HP ZBook Firefly 15.6 inch G8”. Although it is a thin and light notebook PC, it has high performance as a workstation.
Premium liquid crystal display is "HP Z Display G3" series. Both are equipped with a USB Type-C terminal that supports up to 100W power supply, and you can directly connect an HP ZBook Firefly G8 etc. to output an external display and power supply at the same time. Multi-display display by daisy chain using DisplayPort is also possible.